Survey Shows High Customer Satisfaction with TOMRA Mining

TOMRA Mining has released the results of its 2024 Customer Survey, conducted by market research firm B2B Research, revealing a high level of customer satisfaction. The survey measured various aspects of TOMRA Mining’s service operations and resulted in an average satisfaction score of 6.3 out of 7 and a Net Promoter Score (NPS) of +57, both of which are notably higher than typical benchmarks in the business-to-business sector. The company attributes these outcomes to its efforts in providing effective service and technical expertise.

The survey, which included responses from individuals across different roles within customer organizations, covered areas such as technical support availability, service engineer competence, and overall service quality. Compared to the previous survey conducted in 2018, where TOMRA Mining achieved an NPS of +38, the latest results show an improvement in customer satisfaction.

Commenting on the results, Klaus Berns, Head of Service at TOMRA Mining, said, “These survey results reflect the strong relationship we aim to build with our customers. We continuously work to enhance our service offerings and adapt to the evolving needs of the mining industry, ensuring we provide the support our customers require to succeed.”

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